Stat Resets!

OK, I understand the player base of this game is very low....but that doesn't mean the ones that play need to be constantly waiting for something to happen/change.  It's been over a week now and I haven't received my reset that I ordered for myself.  I know I spelled everything correctly, I know it was done right,  it's something on your side.  We all know there is life outside of Faldon,  but for christ sake there still needs to be order and moderation in this damn game.  FFS, I say we need more M/GM to help promote gameplay, but you all say it's worthless cause of new client.  I'm sorry but in my eyes that's bogus bullshit.  New client has been "coming out" for the past 5+ years.  I know things like that take time but come the fuck on.  This client might be fucked and worthless to you but you're still recieving 15usd every 3 month from plenty of players.  So go by the saying that the customer is always right and listen to what the fuck we have to say.  I've never been one to blurt shit like this out but I've also never waited this fucking long for a reset.  I didn't get C once, but at that time Wu, and more GMs played so it was taken care of within the next few days.  It seems this problem here isn't being addressed or taken care of and that to me is a big fucking problem.  Atleast log the fuck on and say you're taking care of it,  I try to talk to Nipsey but everytime I log on he's just afk and that's not helpful.  Not bashing Nipsey cause I think he's a good GM but for fucks sake if he's afk what good is that.   THANKS FOR LISTENING! ........NOW HELP!